OBJECTIVES:
The Training program presents general hospitality knowledge and soft skills needed in the hospitality industry, along with concise instructions for training new or prospective employees on how to perform 16 key tasks
correctly. These include:
• Identifying equipment and systems used by front desk staff
• Understanding the importance of key control
• Identifying the steps and tasks involved in pre-arrival, check in, and departure
• Demonstrating effective sales and upselling techniques used by the front desk
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