Course format:

•  This classroom course provides 3 days (24 hours) of instruction delivered by an official IATA Instructor.
•  Student performance will be based on an assessment

Prerequisites:

•  There are no prerequisites for this course
• Recommended level is Intermediate
• The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

What you will learn?

Upon completion of this course, you will be able to:

•  Describe and apply the Lean Six Sigma methodology
• Adopt and apply the methodology to air cargo and logistics operations
•  Use the DMAIC cycle to improve and reduce variation on operating processes
•  Evaluate the effectiveness of the methodology on the operational nature of work
•  Engage the organization into a culture of change

Course content:

•  Lean Six Sigma concept and history
•  Benefits and best practices
•  Change management and culture
•  DMAIC cycle
•  Process improvement

Activities:

• Concept descriptions with examples
•  Best practices from the industry
•  Group exercises
•  Group discussions
•  Examination

Who should attend?

This course is recommended for:

• Shippers
•  Freight forwarders
•  Cargo agents
•  Handling agents
•  Airlines

Certificate awarded:

An INSPIRE MANAGEMENT TRAINING CENTRE Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on an assessment. A special distinction is awarded to participants obtaining a grade of 90% or higher.