IATA Certified Courses
IATA Selling and Managing Airline Reservations and Travel in Amadeus (SMART AMADEUS)
04
Jul
Selling and Managing Airline Reservations and Travel (SMART) course teaches the skills and knowledge required to sell, make and manage flight, hotel and car reservations in a simulation of the Amadeus system.
Serving the needs of a billion travelers every year, the travel and tourism industry continues to grow at an average rate of 4% every year. Developed for beginner level users of Amadeus Global Distribution System (GDS), the SMART course will prepare you for a successful career as a global travel professional working in a dynamic and exciting industry
Curriculum
- World geography
- City and airport codes
- Currencies
- Time zones
- Amadeus GDS
- Reservation maintenance
- Managing PNR data
- Customer Service
- Electronic ticketing
Certificate awarded
Upon successful completion of the exam, you will be awarded an e-Certificate available for you to print for your
records.
Target audiences
- Travel agents and tour operators
- Airline ticket agents
- Call center and customer contact agents
FAQs
1. Make customer-directed flight/hotel/car bookings received by telephone/email.
2. Plan efficient and accurate travel itineraries
Price journeys by air.
3. Encode and decode standard airline industry codes
Provide advice on travel products and options.
4. Process queues and update reservations
Issue e-tickets.
Instructor
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