Selling and Managing Airline Reservations and Travel (SMART) course teaches the skills and knowledge required to sell, make and manage flight, hotel and car reservations in a simulation of the Amadeus system.
Serving the needs of a billion travelers every year, the travel and tourism industry continues to grow at an average rate of 4% every year. Developed for beginner level users of Amadeus Global Distribution System (GDS), the SMART course will prepare you for a successful career as a global travel professional working in a dynamic and exciting industry
What you will learn
Upon completion of this course you will be able to:
- Make customer-directed flight/hotel/car bookings received by telephone/email
- Plan efficient and accurate travel itineraries
- Price journeys by air
- Encode and decode standard airline industry codes
- Provide advice on travel products and options
- Process queues and update reservations
- Issue e-tickets
Course content
- World geography
- City and airport codes
- Currencies
- Time zones
- Amadeus GDS
- Reservation maintenance
- Managing PNR data
- Customer Service
- Electronic ticketing
Certificate awarded
Upon successful completion of the exam, you will be awarded an e-Certificate available for you to print for your
records.
Similar Courses
- IATA Airline Cabin Crew Training
- IATA Fundamental Skills in Journey Pricing and Ticketing
- IATA Advanced Skills in Journey Pricing and Ticketing
- IATA Geography in Travel Planning
- IATA Managing the Travel Business
- IATA Ground Operations Management
- IATA Introduction to the Airline Industry
- IATA Air Transport Fundamentals
- IATA Airline Marketing
- IATA Airline Revenue Management
- IATA Introduction to Safety Management Systems (SMS)
- IATA Ticket Repricing, Exchange and Reissue
- IATA Airline Customer Service
- IATA Foundation in Travel and Tourism Diploma
- IATA Travel and Tourism Consultant