Foundation in Travel and Tourism with Amadeus for the Leadership & Management Training Program

COURSE OVERVIEW

Build your leadership skills and travel industry knowledge with a combined focus from IATA and Harvard ManageMentor© (HMM©).The IATA modules will help you acquire essential knowledge and skills to work in the travel and tourism industry and become an effective travel professional.Provide advice on flight,accommodation and tour products, and how to ensure travelers fulfill  necessary travel requirements. Improve your customer service and sales skills in order to better advise travel customers about when and where to travel based on their needs. Learn to use a global distribution system to create and manage reservations. The Harvard ManageMentor©  modules will help you improve your general management and leadership skills.

WHO SHOULD ATTEND?

This course is recommended for:

• Travel agents
• Airline reservation agents
• Tour operators
• Call center agents