BUSINESS COMMUNICATION TRAINING

In business, productivity is directly related to the effectiveness of communication that happens in the workplace. This training focuses in organizational and personal development, encompassing communications, management, personality, relationships and behavior. It helps to enrich your dealings with people and your understanding of yourself.
The training focuses on three core areas of communication:
1. Improving your understanding of your transactions with people
2.Providing you alternate ways of conducting your transactions with people
3.Understanding yourself and others and communicating accordingly

Training Topics:
The Basics of Interpersonal Communication
• To educate participants on tips and strategies that will enable them to create powerful results in Business Relationships.
1.Structuring communication: Having a clear objective Highlighting critical points Being clear and concise 2.Understanding the audience Rapport building
3.Developing effective probing skills Asking the right questions Paraphrasing Summarizing
4.Listening Active Listening Reflective Listening Passive Listening
5.Dealing with difficult conversations o Giving and receiving feedback

• Powerful Body Language
1.Non-verbal
2.Smiling
3.Posture
4.Handshake
5.Eye Contact
• Spoken Communication
Elements of Spoken Communication:
1.Inflection
2.Pausing
3.Reducing rate of speech
4.Volume and tone
5.Pitch
6.Clarity and enunciation
• The Art of Assertiveness:
1.Agreeing before you disagree
2.The art of saying ‘No’ politely
3.Overcoming submissive behavior
4.Avoiding Aggressive Behavior
• Tell vs Ask Styles:
1.Asking questions that help understand the stakeholder’s objectives
2.Breaking down one’s questions to enhance understanding
3.Summarizing understanding to ensure information has been understood correctly
• Effectively Communicating with Various Stakeholder
1.Understanding the stakeholder’s perspective
2.Positioning information based on the stakeholder’s perspective
3.Using inductive and deductive communication
• Role Play Simulations for Confidence Building:
1.Multiple role play scenarios will be simulated based on the challenges that the
participants face on a regular basis
2.As many participants as possible will be involved
3.Feedback from the facilitator as well as peers will be used as learning tools