Airline Customer Service for the Leadership & Management Training Program

Course Overview

Drive outstanding customer service with the winning combination of knowledge, skills, and
attitude. This training program combines IATA’s trusted Airline Customer Service course with
Harvard Manage Mentor© (HMM), a state-of-the-art, media-rich training platform
furnished by Harvard Business School faculty, global business leaders and practitioners
in the field of leadership development.

Who should attend?

This course is recommended for:

• Ticket office, reservations, check-in, traffic, operations,
  baggage service and information desks staff
• Cargo reservations and receiving staff
• Public relations and sales support personnel
• Flight attendants