Cargo & Logistics Training

About: This highly interactive course provides a 360° management perspective from industry experts working at the most successful airlines and freight forwarders about the air cargo industry. You will review the cargo management system with an international perspective, focusing on the business, operations and regulatory fundamentals. Over five days you will explore how the air…

About: Providing excellent customer service is essential to the long-term viability of every business. This course introduces the fundamental elements of customer service and explains how they can be applied in any organization, for all employees, ensuring they are equipped to meet and exceed the customer’s expectations. You will learn about customer needs and demands,…

About: The air cargo business is facing an unprecedented and volatile environment, and the theories and models that guided decision making in the past no longer provide all the answers. This virtual diploma gives in-depth exploration of the fundamentals and foundation of air cargo business management strategy, skills and development tools, and will equip you…

About Since 1977, IATA has developed cargo agent training with the help of experts from member airlines and associations. This course uses our expertise to provide knowledge on cargo rating principles and Air Waybill completion, as well as basic marketing procedures. This course is the ideal way for you to refresh your knowledge and learn…

ABOUT Providing excellent customer service is essential to the long-term viability of every business. In today’s climate where every customer service provider is under pressure, we appreciate the importance of building lasting, valuable relationships with customers. This course introduces the fundamental elements of customer service and explains how they can be applied in any organization,…

ABOUT Air cargo accidents must be taken very seriously. They require immediate attention upon occurrence. It is crucial to identify as soon as possible the root causes of the incident in order to avoid re-occurrence whilst adjusting the safety management system of the organization. A good investigation often leads to improved prevention. This course will…

About: Success in air cargo sales is the result of discipline, dedication and a good sales strategy! This unique course will provide you with a wide range of tools and techniques to develop a strategic sales plan in a competitive air cargo industry. Learn how to observe and monitor your market environment, understand what your…

Prepare your business to meet the latest cargo security regulations Recent air freight terror plots have triggered authorities to address vulnerabilities in the cargo chain and tighten regulations around the world. Emphasizing threat assessment and planning techniques, this course helps air cargo businesses face the new challenges of regulatory compliance. Learn common industry practices and…