About: Completing this course fulfills ICAO and IATA training requirements and extends your qualification to handle and process dangerous goods for an additional 24 months. To be eligible for this course, you must hold a valid DGR Certificate at the time of your recurrent exam. If you do not meet the requirements for recurrent training,…

About: Do you want to become an air cargo expert and understand the operational framework and processes to ship cargo by air? Air cargo transportation is all about ensuring critical supply chains are not disrupted, meanwhile guaranteeing the transportation is conducted in a safe and profitable way. At the same time the applicable laws and…

About:   Success in air cargo sales is the result of discipline, dedication and a good sales strategy! This unique 4-day course will provide you with a wide range of tools and techniques to develop a strategic sales plan in a competitive air cargo industry. Learn how to observe and monitor your market environment, understand…

About: Examine cargo demand and create marketing solutions for your target market; strategize creative and cost-effective marketing. Course format This classroom course provides 4 days (32 hours) of instruction delivered by an official IATA Instructor. Student performance will be based on an assessment Prerequisites  Participants should have basic knowledge of the air cargo industry or…

About: With over 52 million tons of cargo shipped annually, the air cargo industry is the place to be. Prepare yourself to work in the industry with this comprehensive course. You will learn about basic IATA cargo rules and procedures, how freight forwarders and airline cargo units operate, plus much more. This course is mandated…

About: Handling claims in air cargo involves the application of a strict documentary process in line with the specific legal frameworks applicable. A correct claims process will lead to the proper settlement of claims mitigating potential frustration of any stakeholder involved. This course will provide you with the knowledge of the current crucial legal aspects…

About: This highly interactive course provides a 360° management perspective from industry experts working at the most successful airlines and freight forwarders about the air cargo industry. You will review the cargo management system with an international perspective, focusing on the business, operations and regulatory fundamentals. Over five days you will explore how the air…

About: Providing excellent customer service is essential to the long-term viability of every business. This course introduces the fundamental elements of customer service and explains how they can be applied in any organization, for all employees, ensuring they are equipped to meet and exceed the customer’s expectations. You will learn about customer needs and demands,…

About: The air cargo business is facing an unprecedented and volatile environment, and the theories and models that guided decision making in the past no longer provide all the answers. This virtual diploma gives in-depth exploration of the fundamentals and foundation of air cargo business management strategy, skills and development tools, and will equip you…

About Since 1977, IATA has developed cargo agent training with the help of experts from member airlines and associations. This course uses our expertise to provide knowledge on cargo rating principles and Air Waybill completion, as well as basic marketing procedures. This course is the ideal way for you to refresh your knowledge and learn…